Shipping Rates
Your shipping rate and delivery time depends on your location and the shipping mode you choose, as detailed below.US orders - ONLINE shipping charges for 1 book and for each additional copy is shown when pressing the "Pay Now" button for the selected book (you may cancel before validating your payment)
INTERNATIONAL orders - please email Sales@FifthKingdom.net
or Fax: +1 (702) 942 1805
CANADIAN orders - please email Sales@FifthKingdom.net
or Fax: +1 (702) 942 1805
Delivery Times
Most orders placed online ship within 1-2 business days.If ordering my mail, allow ample time (2 weeks in the US, 4 weeks internationally) for your order & payment to reach us. If you pay by personal check, we may hold it for up to 10 business days for it to clear the bank before shipping your order.
Preorders ship as soon as the title becomes available, as indicated in title information.
Insurance
Shipping with insurance may be specifically asked for via email at Sales@FifthKingdom.net. We will email you the total price and the online payment instructions.U.S. orders: if your order was shipped to a physical address (not a PO Box), should your order be lost by the carrier (as confirmed by tracking information), we will replace it at no cost to you. If you receive an item / order which is damaged, we are NOT responsible for this damage and will not replace the item / order unless you selected a shipping option which includes insurance (such as UPS Ground - see Shipping rates section above). Note that we do not offer insurance for USPS shipments.
International orders: we are NOT responsible for either loss of or damage to your order unless you selected a shipping option which includes tracking number & insurance (such as DHL Air - see Shipping rates section above). International customers are strongly encouraged to select trackable and insured shipping option. Note that international US Postal Service shipments are NOT insured and can NOT be tracked, and Customer Service will not be able to offer any help in locating your order after it was shipped).
Sales Tax
Nevada customers pay 5.5% general excise tax, which is added to your order total.International Orders
Customs taxes: All international customers are responsible for customs dues or other taxes & fees that may be levied in your country. We will not accept orders returned to us due to customer's failure to pay the customs dues / fees in a timely manner.Order tracking: note that international US Postal Service shipments cannot be tracked and Customer Service will not be able to offer any help in locating your package if it shipped by USPS. If you want your order to be trackable, choose a shipping option that includes tracking (such as DHL Air).
Delivery times: while most US Postal Service Air Mail shipment arrive within about 7-14 business days to most destinations worldwide, in rare cases they may take longer (up to 1 month or even up to 3 months due to customs delays). If time is a priority, choose a faster shipping option such as DHL Air.
Insurance / lost, damaged orders: as explained in the Insurance section above, international US Postal Service shipments are not insured, and we will not be responsible if your order is lost or arrives damaged, unless you chose a shipping option that includes insurance and tracking (such as DHL Air).
Returns & Refunds
Returns: We guarantee that all products we sell are brand new, genuine and free of damage. All items are non-returnable. We do not accept returns. If your order is damaged in transit and you purchased a shipping option that includes insurance (such as UPS Ground), we will send you a replacement (keep all packaging and contact Customer Service immediately for instructions).Refunds: All sales are final. No refunds. Your order cannot be cancelled or modified once it has been placed. Please check your order carefully prior to checkout to make sure it is accurate. US orders lost by carrier will be replaced free of charge. International orders lost by carrier will be replaced only if tracking / insured shipping method was used.
